Bilingual Mobile Expert - Tech & Customer Solutions

T-Mobile; Houston (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Family building benefits

Mobile service discounts

Transit programs

Job summary

T-Mobile is hiring for a role in retail operations where you will engage customers and assist with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and help customers throughout their shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge proficiency.

Qualifications

• High school diploma or GED required.
• 6 months of customer service or sales experience preferred in a retail setting.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer service

Sales

Communication

Problem solving

Engaging people

Multitasking

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a role in retail operations where you will engage customers and assist with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and help customers throughout their shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product knowledge proficiency.