Bilingual Mobile Associate: Tech & Service Expert

tmobile; Carmel (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Paid parental and family leave

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced setting. You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey to improve satisfaction.

The role involves developing customer interaction skills, using digital tools, and recommending service plans. Training is provided, with opportunities for incentives and growth within the company.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced setting. You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey to improve satisfaction.

The role involves developing customer interaction skills, using digital tools, and recommending service plans. Training is provided, with opportunities for incentives and growth within the company.