Bilingual Mobile Expert: Tech Solutions & Service

T-Mobile; Harahan (LA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive base salary

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Parental and family leave

Mobile service discounts

Home internet discounts

Pet insurance

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced environment.

You will develop product knowledge, demonstrate solutions with digital tools, complete training on retail processes and wireless tech, and collaborate across channels to ensure a seamless customer experience.

Qualifications

• High School Diploma or GED is required.
• Preferred: 6 months of customer service or sales in retail.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Demonstrate network coverage, service plans, and product features using digital tools.
• Complete required training on retail processes and wireless technology.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Other duties/projects as assigned by management.

Skills

Communication

Customer Service

Sales

Teamwork Orientation

Change Agility

Customer Problem Solving

Multitasking

Engaging People

Age requirement

Authorized to work (US)

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced environment.

You will develop product knowledge, demonstrate solutions with digital tools, complete training on retail processes and wireless tech, and collaborate across channels to ensure a seamless customer experience.