Bilingual Mobile Associate — Spanish/English

T-Mobile US Inc.; Manassas (VA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical, dental and vision insurance

Paid time off

Paid holidays

Tuition assistance

Stock grants

Flexible spending account

Parental and family leave

Commuter benefits

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and helping them find the best technology and service solutions. In a fast-paced environment, you will build proficiency in customer service and sales, using digital tools to demonstrate coverage and benefits.

You will complete training and participate in team initiatives to drive customer loyalty. Responsibilities include hands-on demonstrations, exploring customer needs, and collaborating on

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and service benefits during interactions.
• Complete required training to build knowledge of products, services, systems and processes.
• Engage customers by exploring needs and providing hands-on demonstrations of technology and accessories.
• Contribute to additional duties or projects as assigned by management.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Bilingual

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and helping them find the best technology and service solutions. In a fast-paced environment, you will build proficiency in customer service and sales, using digital tools to demonstrate coverage and benefits.

You will complete training and participate in team initiatives to drive customer loyalty. Responsibilities include hands-on demonstrations, exploring customer needs, and collaborating on