Bilingual Mobile Associate - Spanish, Tech & Service

T-Mobile; Worcester (MA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Transit benefits

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment. You will develop customer service and sales skills, use digital tools to show network coverage, and demonstrate products and services to deliver personalized solutions.

Responsibilities include training, engaging customers, and delivering a seamless experience across devices and plans.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Engaging people

Multitasking

Change agility

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment. You will develop customer service and sales skills, use digital tools to show network coverage, and demonstrate products and services to deliver personalized solutions.

Responsibilities include training, engaging customers, and delivering a seamless experience across devices and plans.