Bilingual Mobile Sales Associate – Spanish/English

T-Mobile; Alexandria (VA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations by assisting customers with devices, plans, and service solutions in a fast-paced store environment.

You will use digital tools to demonstrate network coverage and benefits, build relationships, and guide customers through training and product knowledge to deliver excellent service. Requirements include a high school diploma, 6 months' retail customer service or sales experience preferred, and fluency in English and

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in Retail preferred.
• Fluent in English and Spanish.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Bilingual EN/ES

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations by assisting customers with devices, plans, and service solutions in a fast-paced store environment.

You will use digital tools to demonstrate network coverage and benefits, build relationships, and guide customers through training and product knowledge to deliver excellent service. Requirements include a high school diploma, 6 months' retail customer service or sales experience preferred, and fluency in English and