Bilingual Mobile Sales Associate

T-MOBILE USA, Inc.; Hammond (IN); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Stock grants

401(k)

Paid time off

Employee discounts

Job summary

T-Mobile USA, Inc. is seeking a bilingual Mobile Associate to help customers explore technology, explain plans, and stay connected. You will use product knowledge and digital tools to demonstrate coverage and features in both English and Spanish.

The role emphasizes customer service, sales, teamwork, and adaptability. Training is provided; the position offers comprehensive benefits, stock opportunities, and a path for growth within the company.

Qualifications

• Knowledge of customer service and sales best practices.
• Strong communication and problem-solving abilities.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a bilingual Mobile Associate to help customers explore technology, explain plans, and stay connected. You will use product knowledge and digital tools to demonstrate coverage and features in both English and Spanish.

The role emphasizes customer service, sales, teamwork, and adaptability. Training is provided; the position offers comprehensive benefits, stock opportunities, and a path for growth within the company.