Bilingual Mobile Associate: Cantonese/Spanish

T-Mobile; New York (NY); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Annual stock grant

401(k) plan

Paid time off

Employee stock purchase plan

Health, dental, and vision insurance

Job summary

T-Mobile in the United States is hiring for a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, aiming for high customer satisfaction and loyalty. Training provided, with opportunities for growth and competitive benefits.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile in the United States is hiring for a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, aiming for high customer satisfaction and loyalty. Training provided, with opportunities for growth and competitive benefits.