Bilingual Mobile Sales Associate

Milwaukee Succeeds; Milwaukee (WI); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family-building benefits

Back-up care

Discounts (mobile/home internet)

Pet insurance

Commuter benefits

Job summary

T-Mobile USA, Inc. is hiring Mobile Associate, bilingual Spanish preferred, to engage customers and guide them through technology and service needs in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and support customers from checkout through post-sale engagement, contributing to satisfaction and loyalty. The role includes fixed base pay with training pay, potential incentives, and comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associate, bilingual Spanish preferred, to engage customers and guide them through technology and service needs in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and support customers from checkout through post-sale engagement, contributing to satisfaction and loyalty. The role includes fixed base pay with training pay, potential incentives, and comprehensive benefits.