Bilingual Mobile Associate: Cantonese or Mandarin Preferred

T-Mobile; New York (NY); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Money coaching

Paid time off

Paid holidays

Discounts

Job summary

T-Mobile is seeking a Mobile Associate to engage customers in a fast-paced retail environment, demonstrating products and explaining service plans. You will guide shoppers through their purchase journey and build product knowledge while using digital tools.

Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The role includes training, team collaboration, and opportunities to grow within a supportive benefits environment.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Problem solving

Engaging people

Multitasking

Teamwork

Change agility

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to engage customers in a fast-paced retail environment, demonstrating products and explaining service plans. You will guide shoppers through their purchase journey and build product knowledge while using digital tools.

Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The role includes training, team collaboration, and opportunities to grow within a supportive benefits environment.