Bilingual Member Support Specialist II

Latino-Community-Credit-Union; Raleigh (NC); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Employer-paid medical insurance

401(k) plan with company match

Life and disability plan

Paid time off

Job summary

Latino Community Credit Union in Raleigh, NC is seeking a Contact Center Representative II to deliver quality member service via phone and electronic channels, including opening accounts, processing transfers, and resolving issues.

The role emphasizes bilingual communication in English and Spanish, strong product knowledge, and friendly, efficient service across channels. It offers growth opportunities within a diverse, community-focused team.

Qualifications

• Excellent verbal and written communication skills in English and Spanish.
• Ability to perform in a fast-paced environment and multi-task.

Responsibilities

• Provide quality member service via phone and electronic channels.
• Open accounts and perform account maintenance and transfers.
• Resolve member issues in accordance with policies and procedures.
• Promote products and make recommendations based on member needs.
• Learn and apply service model concepts and maintain knowledge of products and services.

Skills

Bilingual English/Spanish

Fluent English

Spanish language proficiency

Education

High School diploma or GED

Job description

Latino Community Credit Union in Raleigh, NC is seeking a Contact Center Representative II to deliver quality member service via phone and electronic channels, including opening accounts, processing transfers, and resolving issues.

The role emphasizes bilingual communication in English and Spanish, strong product knowledge, and friendly, efficient service across channels. It offers growth opportunities within a diverse, community-focused team.