Bilingual Contact Center Pro — Spanish/English

Latino Community Credit Union; Raleigh (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Employer-paid medical insurance

401(k) plan with company match

Employer-paid life and disability plan

Generous paid time off

Job summary

Latino Community Credit Union is seeking a Contact Center Representative II to deliver quality member service by phone and electronic channels. You will handle account changes, explain products, and assist with new memberships in a fast-paced environment.

The role emphasizes bilingual English/Spanish communication, teamwork, and knowledge of banking products. Competitive benefits include medical and 401(k) options and opportunities for growth.

Qualifications

• 6 months in customer service and 6 months in a call center environment or 6 months in the financial industry.
• Excellent verbal and written communication skills in English and Spanish.
• Aptitude for building relationships and trust and maintaining professionalism in interactions with members and colleagues.

Responsibilities

• Provide member service via phone and electronic channels with prompt, accurate assistance.
• Promote products and make recommendations based on member needs.
• Handle account openings, maintenance, transfers, and issue resolution per policies.
• Educate members on using electronic banking channels.
• Participate in community events and support team collaboration.

Skills

Customer service

Bilingual English/Spanish

Verbal and written communication

Relationship building

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Latino Community Credit Union is seeking a Contact Center Representative II to deliver quality member service by phone and electronic channels. You will handle account changes, explain products, and assist with new memberships in a fast-paced environment.

The role emphasizes bilingual English/Spanish communication, teamwork, and knowledge of banking products. Competitive benefits include medical and 401(k) options and opportunities for growth.