Bilingual Member Support Specialist (English/Spanish)

Truliant Federal Credit Union; Salem (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

No-cost employee medical, dental, and视

401(k) plan with matching

Paid holidays and PTO

Tuition reimbursement

Teledoc

Job summary

Truliant Federal Credit Union seeks a bilingual Contact Center Representative to assist members via phone, text, chat, and email in English and Spanish. You will resolve inquiries, verify identities, and connect members with straightforward financial solutions while collaborating with teammates.

The role emphasizes accuracy, service, and timely support in a dynamic contact center environment. A high school diploma is required, with prior customer service and financial experience preferred.

Qualifications

• Bilingual English and Spanish communication is required.
• High school diploma or equivalent.
• Experience in contact center is preferred.
• Experience in financial services is a plus.

Responsibilities

• Respond to member inquiries across phone, text, chat, and email with service that reflects our mission.
• Identify member needs using a consultative approach and suggest appropriate products or services.
• Research and resolve account questions, verify member identity, document interactions accurately, escalate when needed.
• Maintain professionalism and accuracy while handling multiple channels and shifting priorities.
• Contribute to a collaborative team environment and ongoing coaching to support growth.

Skills

Bilingual English/Spanish

Communication skills

Customer service

Multichannel support

Fraud awareness

Education

High school diploma

Tools

CRM systems

Account research tools

Basic PC skills

Job description

Truliant Federal Credit Union seeks a bilingual Contact Center Representative to assist members via phone, text, chat, and email in English and Spanish. You will resolve inquiries, verify identities, and connect members with straightforward financial solutions while collaborating with teammates.

The role emphasizes accuracy, service, and timely support in a dynamic contact center environment. A high school diploma is required, with prior customer service and financial experience preferred.