Bilingual Contact Center Rep (Spanish) – Full-Time, Onsite

Triangle-Credit-Union; Nashua (NH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Job summary

Triangle Credit Union in Nashua, NH is seeking a full-time Contact Center Representative to serve members by phone and online. The role requires Spanish language skills and a focus on accurate transactions and confidentiality.

The position involves handling high call volumes, processing transactions, assisting online applications, and promoting products to meet sales goals. Strong communication and multitasking are essential.

Qualifications

• Experience in a contact center environment preferred.
• Previous member/customer service required.
• Bilingual in Spanish is required.

Responsibilities

• Welcomes members via telephone and completes transactions with accuracy.
• Handle a large volume of inbound and outbound calls.
• Process banking transactions and assist online applications.
• Promote products and services to meet sales goals; cross-sell.
• Respond to emails and chats the same day.
• Maintain confidentiality of member information.
• Collaborate with internal team to resolve inquiries.

Skills

Customer service

Call center experience

Bilingual in Spanish

Sales orientation

Strong communication skills

Education

High school diploma or GED

Job description

Triangle Credit Union in Nashua, NH is seeking a full-time Contact Center Representative to serve members by phone and online. The role requires Spanish language skills and a focus on accurate transactions and confidentiality.

The position involves handling high call volumes, processing transactions, assisting online applications, and promoting products to meet sales goals. Strong communication and multitasking are essential.