Remote Bilingual Member Support Agent

Truliant Federal Credit Union; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

Truliant Federal Credit Union is seeking a Bilingual Contact Center Representative to assist members across phone, text, chat, and email in English and Spanish. You will verify identities, resolve inquiries, and guide members toward appropriate financial solutions in a fast-paced, compliant environment.

The role emphasizes clear communication, accuracy, and a customer-first approach, with opportunities for coaching and career growth within the Contact Center.

Qualifications

• Bilingual in English and Spanish (verbal and written) required.
• High school diploma or equivalent.
• Experience in a structured contact center with confidentiality and compliance.

Responsibilities

• Respond to member inquiries across phone, text, chat, and email with service reflecting the member-first mission.
• Identify member needs using a consultative approach and link to relevant Truliant products/services.
• Research and resolve account questions, verify member identity, document interactions accurately, and escalate when needed.
• Maintain accuracy and professionalism while supporting members across channels.
• Engage in coaching and growth opportunities within the Contact Center.

Skills

Bilingual EN/ES

Multichannel support

Identity verification

PC literacy

Numerical accuracy

Prioritization

Consultative approach

Education

High school diploma or equivalent

Job description

Truliant Federal Credit Union is seeking a Bilingual Contact Center Representative to assist members across phone, text, chat, and email in English and Spanish. You will verify identities, resolve inquiries, and guide members toward appropriate financial solutions in a fast-paced, compliant environment.

The role emphasizes clear communication, accuracy, and a customer-first approach, with opportunities for coaching and career growth within the Contact Center.