Bilingual Member Support Specialist (ENG/SPN)

Truliant Federal Credit Union; Winston-Salem (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

No-cost health coverage

401(k) plan with matching

Paid holidays

Paid PTO

Teledoc access

Onsite fitness facilities

Job summary

Truliant Federal Credit Union in Winston-Salem, NC, is seeking a bilingual Contact Center Representative to assist members across calls, texts, chats, and emails in English and Spanish.

You will answer inquiries, verify identities, research account questions, and connect members with straightforward financial solutions while balancing accuracy and service.

This full-time role offers coaching, development, and a collaborative team focused on member-first service.

Qualifications

• Bilingual communication in English and Spanish is required.
• Experience in customer service is preferred.
• Strong attention to detail and accuracy in handling financial information.

Responsibilities

• Respond to member inquiries across phone, text, chat, and email, delivering service aligned with our member-first approach.
• Identify member needs through a consultative approach and share relevant Truliant products or services.
• Research and resolve account questions, verify member identity, document interactions, and escalate when needed.
• Contribute to a team environment by coaching, sharing insights, and preparing for growth within the Contact Center.

Skills

Bilingual English-Spanish

Customer service

Attention to detail

Verify member identity

Multi-channel support

Basic computer skills

Fraud awareness

Education

High school diploma

Tools

CRM software

Account research tools

Job description

Truliant Federal Credit Union in Winston-Salem, NC, is seeking a bilingual Contact Center Representative to assist members across calls, texts, chats, and emails in English and Spanish.

You will answer inquiries, verify identities, research account questions, and connect members with straightforward financial solutions while balancing accuracy and service.

This full-time role offers coaching, development, and a collaborative team focused on member-first service.