Bilingual Contact Center Specialist (English & Spanish)

001 Truliant Federal Credit Union; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

No-cost Medical/Dental/Vision

Paid holidays

Paid Time Off

Tuition reimbursement

401(k) plan with matching

Teledoc

Onsite fitness facilities

Job summary

Truliant Federal Credit Union in the United States is seeking a Bilingual Contact Center Representative to assist members in English and Spanish across phone, text, chat, and email. You’ll resolve questions, guide members to suitable financial solutions, and ensure accurate documentation of interactions.

You will collaborate with teammates and internal partners to deliver timely, professional support while upholding Truliant’s member-first service standards.

Qualifications

• Bilingual in English and Spanish required; strong customer-facing communication.
• Previous contact center experience preferred.
• Ability to handle inquiries across multiple channels with accuracy and professionalism.

Responsibilities

• Respond to inquiries across phone, text, chat, and email while delivering member-focused service.
• Identify member needs and guide them toward appropriate Truliant products or services.
• Research and resolve account questions, verify identity, document interactions accurately, and escalate when needed.
• Collaborate with teammates and internal partners to ensure timely support and continuous improvement.

Skills

Bilingual EN/ES

Customer service

Active listening

Communication

Account research

Education

High school diploma

Tools

CRM software

Job description

Truliant Federal Credit Union in the United States is seeking a Bilingual Contact Center Representative to assist members in English and Spanish across phone, text, chat, and email. You’ll resolve questions, guide members to suitable financial solutions, and ensure accurate documentation of interactions.

You will collaborate with teammates and internal partners to deliver timely, professional support while upholding Truliant’s member-first service standards.