Bilingual Contact Center Representative

001 Truliant Federal Credit Union; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

No-cost Medical/Dental/Vision

Paid holidays

Paid Time Off

Tuition reimbursement

401(k) plan with matching

Teledoc

Onsite fitness facilities

Job summary

Truliant Federal Credit Union in the United States is seeking a Bilingual Contact Center Representative to assist members in English and Spanish across phone, text, chat, and email. You’ll resolve questions, guide members to suitable financial solutions, and ensure accurate documentation of interactions.

You will collaborate with teammates and internal partners to deliver timely, professional support while upholding Truliant’s member-first service standards.

Qualifications

• Bilingual in English and Spanish required; strong customer-facing communication.
• Previous contact center experience preferred.
• Ability to handle inquiries across multiple channels with accuracy and professionalism.

Responsibilities

• Respond to inquiries across phone, text, chat, and email while delivering member-focused service.
• Identify member needs and guide them toward appropriate Truliant products or services.
• Research and resolve account questions, verify identity, document interactions accurately, and escalate when needed.
• Collaborate with teammates and internal partners to ensure timely support and continuous improvement.

Skills

Bilingual EN/ES

Customer service

Active listening

Communication

Account research

Education

High school diploma

Tools

CRM software

Job description

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.

Why this role matters

At Truliant Federal Credit Union, every member interaction is a chance to make financial life a little easier, clearer, and more personal. As a Bilingual Contact Center Representative, you’ll be one of the first voices members turn to when they have questions, need support, or want guidance on the products and services that can help them move forward. This is a great opportunity for someone who enjoys helping people, solving problems in real time, and creating a positive experience for members across calls, texts, chats, and emails in both English and Spanish.

What you’ll do

In this role, you’ll support Truliant member-owners by responding to inquiries, researching account questions, and connecting members with straightforward financial solutions. You’ll balance accuracy, service, and follow-through while helping members feel supported in both English and Spanish and working closely with teammates and internal partners to resolve needs quickly and professionally.

Day to day, you’ll:

• Respond to member inquiries across phone, text, chat, and email while delivering service that reflects Truliant’s mission of putting members first.
• Identify member needs through a consultative service approach and share relevant products or services that may support their financial goals.
• Research and resolve account questions, verify member identity, document interactions accurately, and escalation to internal support when needed.
• You’ll also contribute to a team environment by staying engaged in coaching, sharing helpful insights, and preparing for continued growth within the Contact Center.

What you bring

We’re looking for someone who is dependable, service-minded, and comfortable balancing friendly support with accuracy and attention to detail. You’ll do well in this role if you can communicate clearly in English and Spanish, stay organized, and remain professional when members need timely help. This role is a great fit if you have:

Required Skills

• Bilingual verbal and written communication skills in English and Spanish, including clear explanations, active listening, and professional member support across service channels.
• Ability to respond professionally to member inquiries across calls, texts, chats, and emails.
• Ability to verify member identity, follow established policies and procedures, and recognize potential fraud concerns.
• Basic personal computer skills with the ability to navigate tools, document interactions, and complete account research accurately.
• Good arithmetic skills and attention to detail when handling account-related questions or financial information.
• Ability to manage shifting priorities, complete assignments with minimal supervision, and maintain professionalism in a fast-paced contact center environment.
• Ability to use a consultative service approach to identify member needs and recommend appropriate Truliant products or services.

Education/Certifications

High school diploma or equivalent required. You should also be comfortable working in a structured environment where bilingual communication, accuracy, compliance confidentiality, and excellent member service matter throughout the day.

What sets you apart

You don’t need to check every box, but here’s what will help you thrive in this role:

• Previous contact center experience.
• Previous experience in the financial industry, credit union, or banking environment.
• Familiarity with helping members or customers through multiple service channels, such as phone, chat, text, or email.

What you’ll get

We believe in supporting our team members both professionally and personally. In this role, you can expect:

• A chance to make a direct impact on Truliant member-owners by helping them resolve questions and feel confident in their financial decisions.
• Hands-on experience in financial services, bilingual member support, account research, fraud awareness, and consultative service.
• Coaching and development that can help you build toward higher levels of responsibility within the Contact Center.
• A collaborative team environment where professionalism, follow-through, and member-first service are valued every day.
• The opportunity to grow your knowledge of Truliant’s products, services, and mission while supporting members in meaningful moments.

As a member of the Truliant family, you will enjoy the following full time benefits:

• No-cost employee Medical, dental, vision coverage
• Prescription benefits (including mail order)
• Paid holidays
• Paid Time Off (PTO)
• 401(k) plan with contribution matching
• Paid community involvement volunteers hours
• Paid group life Insurance
• Teammate loan discounts
• Tuition reimbursement
• Short and long-term disability
• Health & Wellness program
• Teledoc (physician video conferencing)
• Onsite fitness facilities or health club reimbursement
• Employee Assistance Program (EAP)
• Medical flexible spending accountDependent care flexible spending account

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our teammates make that happen daily. Through their diverse perspectives and backgrounds, our teammates come together to craft the best experience for every member wherever they are on their financial journey. Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.