Bilingual Member Support Specialist

Meritus Credit Union; Lafayette (LA); On-site; USD 22,041 - 26,711; Full time

Job summary

A financial institution is seeking a Member Support Agent to provide excellent customer service and support to its members. This entry-level, full-time role requires strong interpersonal skills and a proactive approach to resolving member inquiries. Responsibilities include answering calls, assisting with account maintenance, and cross-selling products. Candidates must be able to handle communications professionally and ensure confidentiality. Bilingual (English/Spanish) skills are encouraged. Join a supportive team in Lafayette, Louisiana.

Qualifications

• Professional interpersonal skills to effectively communicate.
• Knowledge of multi-line phone systems and word processing.
• Experience in a financial institution is a plus.

Responsibilities

• Provide quality service and information to members.
• Research and resolve routine member questions and complaints.
• Cross-sell credit union products and services when appropriate.

Skills

Interpersonal skills

Bilingual (English/Spanish)

Mathematical skills

Job description

A financial institution is seeking a Member Support Agent to provide excellent customer service and support to its members. This entry-level, full-time role requires strong interpersonal skills and a proactive approach to resolving member inquiries. Responsibilities include answering calls, assisting with account maintenance, and cross-selling products. Candidates must be able to handle communications professionally and ensure confidentiality. Bilingual (English/Spanish) skills are encouraged. Join a supportive team in Lafayette, Louisiana.