Bilingual Member Contact Specialist I

Advia Credit Union; Saint Clair (MI); Hybrid; USD 22.000 - 27.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Tuition reimbursement

Free Telemedicine

Employee Assistance Program

Wellness initiatives

Volunteer hours

Zusammenfassung

Advia Credit Union is seeking a Member Contact Specialist for a hybrid full-time position in the United States. You will handle incoming calls, assist members with account questions, and recommend suitable financial solutions while delivering exceptional service.

A bilingual premium for Spanish proficiency is available, with testing required. The role emphasizes accuracy, confidentiality, and efficiency, with opportunities for growth, comprehensive benefits, and a positive, member-focused

Qualifikationen

• Customer service experience is strongly preferred but training can be provided.
• Excellent verbal and written communication skills.
• Team centered mentality with a helpful attitude.

Aufgaben

• Answer member questions and provide guidance on accounts.
• Process member requests via calls and offer suitable products or services.
• Maintain accuracy, confidentiality, and efficiency in handling member inquiries.

Kenntnisse

Customer service

Strong communication

Team oriented

Jobbeschreibung

Advia Credit Union is seeking a Member Contact Specialist for a hybrid full-time position in the United States. You will handle incoming calls, assist members with account questions, and recommend suitable financial solutions while delivering exceptional service.

A bilingual premium for Spanish proficiency is available, with testing required. The role emphasizes accuracy, confidentiality, and efficiency, with opportunities for growth, comprehensive benefits, and a positive, member-focused