Bilingual Member Service Specialist | Build Relationships

Consumers Credit Union; Kalamazoo (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

401(k) match

Paid time off

Gym membership

Tuition reimbursement

Loan discounts

Job summary

Consumers Credit Union is seeking a Bilingual Member Service Representative to deliver exceptional member service, support account openings, and guide members through banking products. The role emphasizes empathy, strong communication, and problem-solving to meet financial needs.

The candidate should be bilingual, have a high school diploma, and possess cash handling and basic math skills. Proficiency with technology and CRM systems is also required to succeed in this fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Home Equity certification is a plus.
• Strong written and verbal communication skills.
• Excellent customer service and cash handling skills.
• Proficient with technology and multiple software environments.
• Bilingual proficiency required.

Responsibilities

• Provide excellent member service and respond to inquiries timely.
• Cross-sell products and services to meet member needs.
• Open new accounts including IRA accounts and process related transactions.
• Assist with loan applications and document gathering for closings.
• Grow member relationships through follow-up and CRM documentation.
• Maintain confidentiality and follow security guidelines.

Skills

Bilingual

Customer service

Communication skills

Cash handling

Tech-savvy

Education

High school diploma

Home Equity certification

Job description

Consumers Credit Union is seeking a Bilingual Member Service Representative to deliver exceptional member service, support account openings, and guide members through banking products. The role emphasizes empathy, strong communication, and problem-solving to meet financial needs.

The candidate should be bilingual, have a high school diploma, and possess cash handling and basic math skills. Proficiency with technology and CRM systems is also required to succeed in this fast-paced environment.