Bilingual Member Services Specialist (Financial Access)

Self-Help Credit Union; Morganton (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Generous benefits package

Competitive nonprofit compensation

Job summary

Self-Help Credit Union in Morganton, NC is seeking a dedicated Member Service Representative to join our team. You will engage with members, handle cash transactions, open accounts, and promote credit union products and services with accuracy and courtesy.

Ideal candidates have strong customer service skills, cash handling experience, and the ability to work flexible hours, including evenings and weekends. Join a nonprofit employer focused on economic opportunity and community impact.

Qualifications

• High School graduate or equivalent.
• Bilingual in English/Spanish highly preferred but not required.
• Minimum one year experience in financial institution or other customer service industry preferred.

Responsibilities

• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships with excellent service.
• Process share deposits, loan payments, payrolls, and transfers.

Skills

Customer service

Cash handling

Bilingual English/Spanish

Effective communication

Attention to detail

Education

High School diploma or equivalent

Tools

New Solutions

Microsoft Excel

Microsoft Word

Outlook

Job description

Self-Help Credit Union in Morganton, NC is seeking a dedicated Member Service Representative to join our team. You will engage with members, handle cash transactions, open accounts, and promote credit union products and services with accuracy and courtesy.

Ideal candidates have strong customer service skills, cash handling experience, and the ability to work flexible hours, including evenings and weekends. Join a nonprofit employer focused on economic opportunity and community impact.