Member Services Specialist | Community Banking & Impact

Self-Help Services Corp; Hendersonville (NC); On-site; USD 20,664 - 27,552; Full time

Job summary

Self-Help Services Corp is seeking a full-time Member Services Representative in Hendersonville, NC to provide friendly, professional service at the branch. You will handle account transactions, promote credit union products, and assist members with loan and savings needs.

Open new accounts, balance tills, and ensure accurate processing of deposits and withdrawals. The role requires accuracy, teamwork, and the ability to respond to inquiries in English; bilingual Spanish is a plus.

Qualifications

• High school diploma or equivalent required.
• Bilingual English/Spanish preferred but not required.
• Minimum one year experience in a financial institution or customer-service industry preferred.
• Prior cash handling and customer service responsibilities preferred.
• Strong commitment to teamwork and mission of creating economic opportunity.

Responsibilities

• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships by providing excellent member service.
• Process share deposit payments, loan payments, manual payrolls, and account transfers.
• Disburse cash and check withdrawals.
• Open new membership accounts and assess for accuracy and compliance.
• Promote credit union products and services.
• Maintain base knowledge of consumer and mortgage loans to effectively refer loan products.
• Perform outbound calls to members as needed.
• Achieve individual and branch growth goals.
• Observe all security and internal controls and be proactive in protecting the credit union by identifying fraudulent activity.
• Open, close and balance the cash drawer daily; post and log deposits as part of a dual-control team.
• Adhere to general regulatory procedures, including BSA and AML rules.
• Participate in branch business development and outreach activities.
• Respond to electronic requests submitted by members and/or perform outbound calls in a professional manner.
• Assist with translation, if needed.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

New Solutions

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Self-Help Services Corp is seeking a full-time Member Services Representative in Hendersonville, NC to provide friendly, professional service at the branch. You will handle account transactions, promote credit union products, and assist members with loan and savings needs.

Open new accounts, balance tills, and ensure accurate processing of deposits and withdrawals. The role requires accuracy, teamwork, and the ability to respond to inquiries in English; bilingual Spanish is a plus.