Member Services & Cash Operations Specialist

Habitat For Humanity Of Durham; Raleigh (NC); Sur place; USD 26 000 - 37 000; Plein temps

Résumé du poste

Self-Help is seeking a friendly, detail-oriented Member Service Representative to join our Raleigh team. You will handle member transactions, open accounts, and provide excellent service while identifying member needs and guiding them to appropriate products.

You’ll balance cash drawers, assist with payments and transfers, respond to inquiries, and support branch growth. Bilingual in English/Spanish preferred, with a commitment to respectful service and accuracy in all dealings.

Qualifications

• High School graduate or equivalent.
• Bilingual in English/Spanish highly preferred but not required.
• Minimum one year experience in financial institution or other customer service industry preferred.
• Prior cash handling and customer service responsibilities preferred.
• Preference for teamwork and collaboration.
• Strong commitment to mission and customer service excellence.

Responsabilités

• Identify and assess member needs through conversations.
• Maintain and enhance member account relationships by providing excellent member service.
• Process share deposit payments, loan payments, manual payrolls, and account transfers.
• Disburse cash and check withdrawals.
• Open new membership accounts and assess for accuracy and compliance.
• Research and address member inquiries about credit union services and accounts.
• Perform account maintenance as authorized.
• Promote credit union products and services.
• Perform outbound calls to members as needed.
• Achieve individual and branch growth goals.
• Identify solutions in support of member needs.

Connaissances

Bilingual EN/ES

Customer service

Cash handling

Attention to detail

Communication

Teamwork

Time management

Formation

High School diploma or equivalent

Outils

New Solutions

Microsoft Excel

Microsoft Word

Microsoft Outlook

Description du poste

Self-Help is seeking a friendly, detail-oriented Member Service Representative to join our Raleigh team. You will handle member transactions, open accounts, and provide excellent service while identifying member needs and guiding them to appropriate products.

You’ll balance cash drawers, assist with payments and transfers, respond to inquiries, and support branch growth. Bilingual in English/Spanish preferred, with a commitment to respectful service and accuracy in all dealings.