Bilingual Member Services Specialist (English/Spanish)

Crunch Fitness - Undefeated Tribe; Edmond (OK); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

PTO

Health, dental, vision insurance

Life and AD&D

HSA

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe is seeking a Bilingual Member Services Representative to deliver exceptional customer service to members and staff at our Edmond club. You will assist with membership sales, check-ins, and promotions while maintaining a welcoming environment.

You will help with front desk operations, promote group fitness and tanning, and ensure accurate enrollments and club readiness. A friendly, detail-oriented communicator is essential for success.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Bilingual in Spanish and English preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Assist in membership sales, check-ins, and front desk operations.
• Provide excellent customer service to members and guests and meet service level expectations.
• Promote programs like group fitness and tanning.
• Maintain accurate enrollment and club processes, ensure cleanliness and organization.
• Respond to member inquiries within 24 hours.
• Report key results to General Manager and Personal Training Manager.
• Attend required meetings/trainings for PT staff.
• Keep time clock and PT session utilization records accurate.

Skills

Bilingual Spanish/English

Customer service oriented

Effective communication

Reading/Writing proficiency

Education

High school diploma or GED

Tools

CPR/AED certification

Job description

Crunch Fitness - Undefeated Tribe is seeking a Bilingual Member Services Representative to deliver exceptional customer service to members and staff at our Edmond club. You will assist with membership sales, check-ins, and promotions while maintaining a welcoming environment.

You will help with front desk operations, promote group fitness and tanning, and ensure accurate enrollments and club readiness. A friendly, detail-oriented communicator is essential for success.