Bilingual Member Services Specialist — Gym Front Desk

Crunch Fitness - Undefeated Tribe; Port Arthur (TX); Presencial; USD 17.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO

Subsidized health insurance coverage (

Basic Life and AD&D

HSA

Short-term disability

Free gym membership

Descripción de la vacante

Crunch Fitness - Undefeated Tribe is seeking a Bilingual Member Services Representative to greet members and guests, assist with membership sales, check-ins, and promotions, and ensure top-notch service at the front desk. You will help maintain a clean, welcoming club environment and support program promotions like group fitness and tanning.

The role emphasizes strong customer service, Spanish-English bilingual communication, and the ability to manage multiple tasks while upholding Crunch

Formación

• Minimum 1 year of experience in a service-oriented position preferred.
• Bilingual in Spanish and English preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsabilidades

• Assist with membership sales and front desk operations.
• Check-ins and product promotions while delivering exceptional customer service.
• Maintain club cleanliness and promote programs like group fitness and tanning.
• Answer phones and respond to member inquiries within 24 hours.
• Support new member enrollments and keep the club “grand-opening ready.”
• Provide excellent customer service by reflecting Crunch standards in every interaction.
• Report to the General Manager and Personal Training Manager on results and actions.
• Attend required meetings/trainings for PT staff and track session utilization.

Conocimientos

Bilingual (Spanish & English)

Educación

High school diploma or GED

Descripción del empleo

Crunch Fitness - Undefeated Tribe is seeking a Bilingual Member Services Representative to greet members and guests, assist with membership sales, check-ins, and promotions, and ensure top-notch service at the front desk. You will help maintain a clean, welcoming club environment and support program promotions like group fitness and tanning.

The role emphasizes strong customer service, Spanish-English bilingual communication, and the ability to manage multiple tasks while upholding Crunch