Bilingual Member Experience Specialist

Crunch Fitness - Undefeated Tribe; Windcrest (TX); Vor Ort; USD 24.000 - 40.000; Vollzeit

Benefits dieser Stelle

PTO

Subsidized health insurance coverage (

Basic Life and AD&D

HSA

Short-term disability

Free gym membership

Zusammenfassung

Crunch Fitness - Undefeated Tribe in Windcrest, TX is seeking a Bilingual Member Services Representative to deliver outstanding service to gym members and staff. You will assist with membership sales, check-ins, and promotions while creating a welcoming, organized environment for all guests.

You should be comfortable communicating in Spanish and English, providing friendly guidance, answering inquiries within 24 hours, and helping keep the club “grand-opening ready” with a focus on members’

Qualifikationen

• Minimum 1 year of experience in a service-oriented position preferred.
• Bilingual in Spanish and English preferred.
• Ability to communicate effectively in reading and writing skills required.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Aufgaben

• Assist in the development and fitness expertise of all Crunch team members.
• Meet both new client acquisition and existing client retention targets for the club.
• Administer the CrunchOne Kickoff experience through demonstrating, coaching, and guiding with the goal of acquiring personal training clients.
• Ability to generate personal training client leads and new clients for the team.
• Counsel and guide members using the 4 Pillars of Fitness - Nutrition, Movement, Supplementation and Professional Assistance, in a manner consistent with their goals.
• Ensure accurate administration of PT services including, but not limited to, dotFIT program and supplements, client programming, and progress tracking.
• Isolate, align, and direct resources informed by KPIs & organizational priorities with PTM assistance.
• Provide excellent customer service by responding to all member inquiries within 24 hours.
• Report to the General Manager and Personal Training Manager on key results and action plans.
• Attend all required meetings/trainings for PT staff.
• Maintain accurate time clock and personal training session utilization records for proper labor controls and integrity.

Kenntnisse

Customer service

Bilingual Spanish/English

Ausbildung

High school diploma

Jobbeschreibung

Crunch Fitness - Undefeated Tribe in Windcrest, TX is seeking a Bilingual Member Services Representative to deliver outstanding service to gym members and staff. You will assist with membership sales, check-ins, and promotions while creating a welcoming, organized environment for all guests.

You should be comfortable communicating in Spanish and English, providing friendly guidance, answering inquiries within 24 hours, and helping keep the club “grand-opening ready” with a focus on members’