Bilingual Member Services Pro — Weekend/Evening

TG3 Enterprises, Inc.; St. Clairsville (OH); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Flexible schedule

Job summary

Planet Fitness is seeking a motivated Member Services Representative for weekend/evening shifts to deliver a superior, judgement-free guest experience. You will greet members, handle front desk tasks, sign up new members, and communicate club updates to the team and guests.

Bilingual English/Spanish encouraged. Requirements include a high school diploma or GED, 18+ years of age, strong customer service, punctuality, and CPR/AED certification. Training and advancement opportunities are provided.

Qualifications

• Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
• Prior Customer Service experience preferred
• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Obtain and maintain CPR/AED Certification within time frames required by company.

Responsibilities

• Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point to sale system.
• Utilize POS system to assist with new membership cards, change of address and billing questions.

Skills

Customer service

Communication

Punctuality

Education

High School diploma or GED

CPR/AED Certification

Tools

POS system

Job description

Planet Fitness is seeking a motivated Member Services Representative for weekend/evening shifts to deliver a superior, judgement-free guest experience. You will greet members, handle front desk tasks, sign up new members, and communicate club updates to the team and guests.

Bilingual English/Spanish encouraged. Requirements include a high school diploma or GED, 18+ years of age, strong customer service, punctuality, and CPR/AED certification. Training and advancement opportunities are provided.