Bilingual Member Services Associate — Weekend/Evening

Planet Fitness - Fitton Clubs; St. Clairsville (OH); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Flexible schedule

Job summary

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative to join our team. This part-time role focuses on delivering a superior customer experience to members and guests, with emphasis on a welcoming, judgement-free environment.

Responsibilities include greeting members, handling phone inquiries, signing up new members, and processing POS transactions. This position encourages bilingual English/Spanish applicants and requires punctuality and reliability.

Qualifications

• Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
• Prior Customer Service experience preferred.
• Must be 18 years of age or older.
• CPR/AED Certification within time frames required by company.

Responsibilities

• Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point to sale system.
• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

Skills

Customer service

Bilingual English/Spanish

CPR/AED

POS system

Cash handling

Communication skills

Education

High School diploma/GED

Tools

POS system

Job description

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative to join our team. This part-time role focuses on delivering a superior customer experience to members and guests, with emphasis on a welcoming, judgement-free environment.

Responsibilities include greeting members, handling phone inquiries, signing up new members, and processing POS transactions. This position encourages bilingual English/Spanish applicants and requires punctuality and reliability.