Bilingual Member Services Specialist - Part Time

Planet Fitness - Fitton Clubs; Meridian (ID); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free uniforms

Paid time off

Flexible schedule

Health insurance

Vision insurance

401(k)

Dental insurance

Job summary

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative for a part-time, weekend/morning role. Bilingual English/Spanish are encouraged to apply to provide a superior customer experience for members, prospective members, and guests.

You will greet, assist, and sign up new members, process transactions at POS, and help maintain a clean, welcoming front desk area. A strong focus on professional, friendly service is essential to success in this role.

Qualifications

• Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.

Responsibilities

• Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point to sale system.
• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Regular cleaning of all exercise equipment and tanning beds.
• Regular restroom and wet area cleaning and stocking.

Skills

Customer service

Bilingual English/Spanish

Communication

Job description

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative for a part-time, weekend/morning role. Bilingual English/Spanish are encouraged to apply to provide a superior customer experience for members, prospective members, and guests.

You will greet, assist, and sign up new members, process transactions at POS, and help maintain a clean, welcoming front desk area. A strong focus on professional, friendly service is essential to success in this role.