Bilingual Member Service Specialist (Teller/Banker)

Randolph-Brooks Federal Credit Union; Gonzales (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k) with match

Medical, dental, vision

Tuition reimbursement

Life insurance

Paid time off

Parental leave

Wellness program

Employee assistance program

Job summary

Randolph-Brooks Federal Credit Union in Gonzales, TX is hiring a Branch Member Service Representative who blends Teller and Personal Banker duties, delivering friendly, professional service to members in person, by phone, or via video.

The role emphasizes fraud awareness, needs-based conversations, and the opportunity to grow through RBFCU’s Learning and Development program. Starting pay is $20.00/hour, with bilingual certification adding $2.00 per hour.

Qualifications

• High School diploma or GED required.
• Six months of work experience in financial institution, customer service or sales preferred.
• Attendance and promptness with a flexible Mon-Sat schedule.
• Must cover staffing at any location within the region.
• Excellent communication and interpersonal skills.
• Proficient with PC, software and office equipment.

Responsibilities

• Provide enthusiastic, professional, quality, prompt, and courteous service to members and prospective members.
• Process transactions in person, via video conference, drive-thru, and telephonic channels.
• Maintain control of cash and negotiable instruments per policies and laws.
• Engage members through consultative needs-based conversations to uncover financial needs and recommend products.
• Support RBFCU sales culture and branch standards.
• Perform as Branch Reservist handling Member Service Center calls.
• Assess deposits for fraud and impersonation risks to mitigate losses.
• Assist members with openings, updates, and closings; understand RBFCU Membership and Account Agreement.
• Prepare teller reports; escort members to designated areas when requested.
• Observe safety procedures and report unsafe conditions.
• All other duties as assigned.

Skills

Customer service

Bilingual English/Spanish

Cash handling

Communication

Problem solving

Education

High School diploma or GED

Job description

Randolph-Brooks Federal Credit Union in Gonzales, TX is hiring a Branch Member Service Representative who blends Teller and Personal Banker duties, delivering friendly, professional service to members in person, by phone, or via video.

The role emphasizes fraud awareness, needs-based conversations, and the opportunity to grow through RBFCU’s Learning and Development program. Starting pay is $20.00/hour, with bilingual certification adding $2.00 per hour.