Bilingual Member Service Specialist II

Latino Community Credit Union; Durham (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Employer-paid health insurance

401(k) plan with company match

Life and disability plan

Generous paid time off

Job summary

Latino Community Credit Union seeks a Contact Center Representative II to deliver quality service by phone and through electronic channels. You will assist members with account information, openings, transfers, and maintenance, while promoting products based on identified needs.

The role requires bilingual English and Spanish communication, a fast-paced, multi-tasking mindset, and a solid foundation in Microsoft Office to support daily operations.

Qualifications

• High School diploma or GED required.
• Minimum 6 months in customer service and 6 months in call center or financial industry.
• Excellent verbal and written English and Spanish.
• Ability to work in a fast-paced, multi-task environment.
• Proficiency in Microsoft Office and other computer software.

Responsibilities

• Provide quality service by assisting members via phone and electronic channels.
• Handle account openings, transfers, and maintenance according to policies.
• Research and resolve member issues and requests.
• Promote products and provide recommendations based on member needs.
• Educate members on accessing services through electronic channels.

Skills

Bilingual English/Spanish

Customer service

Call center experience

Fast-paced environment

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Latino Community Credit Union seeks a Contact Center Representative II to deliver quality service by phone and through electronic channels. You will assist members with account information, openings, transfers, and maintenance, while promoting products based on identified needs.

The role requires bilingual English and Spanish communication, a fast-paced, multi-tasking mindset, and a solid foundation in Microsoft Office to support daily operations.