Bilingual Member Service Pro (English/Spanish)

Orlando Credit Union; Orlando (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Paid Life insurance

401(k) with company match

Paid time off

11 Paid holidays

Tuition Reimbursement Program

Professional Counseling & Family Help

Job summary

Orlando Credit Union is seeking a customer service-oriented professional to support members by phone and digital channels. The role requires bilingual English/Spanish communication, handling inquiries, processing deposits/payments, and resolving account discrepancies with accuracy.

You will assist with Digital Banking, maintain transaction records, and promote suitable credit union products to meet members' financial needs. On-site duties and regulatory compliance are involved.

Qualifications

• Bilingual English/Spanish required for member interactions.
• Strong written, oral, and interpersonal skills essential.
• Detail oriented, organized, and able to adapt under pressure.

Responsibilities

• Provide exceptional member service via phone and digital channels.
• Respond to member inquiries and process transactions accurately.
• Resolve account issues and cross-sell suitable products/services.
• Assist with Digital Banking and Bill Pay navigation and troubleshooting.
• Maintain knowledge of credit union offerings and current promotions.

Skills

Bilingual English/Spanish

Customer service

Communication

Phone support

Problem solving

Education

High school diploma or GED

Job description

Orlando Credit Union is seeking a customer service-oriented professional to support members by phone and digital channels. The role requires bilingual English/Spanish communication, handling inquiries, processing deposits/payments, and resolving account discrepancies with accuracy.

You will assist with Digital Banking, maintain transaction records, and promote suitable credit union products to meet members' financial needs. On-site duties and regulatory compliance are involved.