Bilingual Member Service Specialist

Broadview Federal Credit Union; City of Albany (NY); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Competitive benefits

Bilingual-friendly

Job summary

Broadview Federal Credit Union (Patroon Creek Branch, Capital East Region) seeks a friendly Member Service Associate to welcome members, process transactions, and deepen relationships. You will detect and report fraud, promote digital self-service options, and support cross-selling while maintaining compliance.

We value excellent interpersonal skills, a High School Diploma or GED, and flexible work locations.

Qualifications

• Have a High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience.
• Have excellent interpersonal skills.
• Are flexible to work out of any location at any time, as business needs dictate.
• Have the ability to lift at least 10 pounds and stand for long periods of time.

Responsibilities

• Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs.
• Accurately process financial service transactions while maintaining a cash drawer.
• Act as a first line of defense in detecting and reporting fraud or irregular activities.
• Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship.
• Respond to general member inquiries related to general information, products/services, lending, etc.
• Problem-solve and resolve member issues in a timely manner.
• Promote awareness and education of self-service resources, including all digital channel offerings.
• Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals.
• Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities.
• Achievement of goals and objectives provided by management.
• Ensure compliance with all applicable policies, procedures, and regulatory guidelines.

Skills

Customer service

Interpersonal skills

MS Office

Flexible location

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Broadview Federal Credit Union (Patroon Creek Branch, Capital East Region) seeks a friendly Member Service Associate to welcome members, process transactions, and deepen relationships. You will detect and report fraud, promote digital self-service options, and support cross-selling while maintaining compliance.

We value excellent interpersonal skills, a High School Diploma or GED, and flexible work locations.