Member Service Associate - Capital East #2 Region

Broadview Federal Credit Union; Glenmont (NY); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Competitive benefits package

Bilingual applicants encouraged

Job summary

Broadview FCU in New York is seeking a friendly and customer-focused Member Service Associate to welcome members and visitors and deepen relationships. You will deliver professional service, process transactions, and support branch operations.

This role is assigned to the Patroon Branch and supports the Capital East Region. You will promote digital channels, cross-sell offerings, and participate in coaching and training opportunities while meeting goals and ensuring compliance with policies.

Qualifications

• High School diploma or GED required or equivalent experience.
• Excellent interpersonal and communication skills.
• Flexible to work from any location as needed.
• Ability to lift at least 10 pounds and stand for long periods.

Responsibilities

• Provide outstanding member service to all members and visitors.
• Accurately process financial transactions and maintain cash drawer.
• Detect and report fraud or irregular activities.
• Build relationships through conversations and solutions recommendations.
• Respond to inquiries about products, lending, and services.

Skills

Customer service

Interpersonal skills

Communication skills

Adaptability

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

ABOUT THE TEAM

If you enjoy interacting with people and consistently go the extra mile to meet your customers' needs, then take the next step in your career.In this role as a Member Service Associate, you will welcome members and visitors, while delivering professional and friendly service to meet members' needs and deepen relationships. You will deliver the Credit Union's mission to benefit every member, every time, every day.

This role will be assigned to our Patroon Branch; however, you will support the branches within our Capital East #2 Region.

WHAT YOU'LL DO

• Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs.
• Accurately process financial service transactions while maintaining a cash drawer.
• Act as a first line of defense in detecting and reporting fraud or irregular activities.
• Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship.
• Respond to general member inquiries related to general information, products/services, lending, etc.
• Problem-solve and resolve member issues in a timely manner.
• Promote awareness and education of self-service resources, including all digital channel offerings.
• Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals.
• Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities.
• Achievement of goals and objectives provided by management.
• Ensure compliance with all applicable policies, procedures, and regulatory guidelines.

LET'S TALK IF YOU

• Have a High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience.
• Have excellent interpersonal skills.
• Are flexible to work out of any location at any time, as business needs dictate.
• Have the ability to lift at least 10 pounds and stand for long periods of time.

TO THRIVE AT BROADVIEW YOU NEED

• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint.
• To be able to operate in a rapidly changing dynamic environment.
• Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills.

Starting Compensation:$20.00 - 21.00/hr., plus a competitive benefits package

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

Broadview FCU is committed to ensuring individuals with disabilities and/or those whohave special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at [e-mail]