Bilingual Member Service Representative

TSP Talent; Waterloo (IA); On-site; USD 32,000 - 52,000; Full time

Job summary

TSP talent is seeking an English-speaking professional capable of providing exceptional service to members in English and another language. The role focuses on assisting with account inquiries, transactions, and general financial needs while promoting products within a community-oriented environment.

Qualified candidates will demonstrate strong customer service, problem-solving, and attention to detail, with the ability to learn and apply product knowledge and policies in a fast-paced setting.

Qualifications

• Fluency in English and another language is required.
• Strong customer service and communication skills.
• Ability to learn and apply product and policy knowledge.
• Professional, member-centered approach and attention to detail.
• Comfort working in a fast-paced, community-focused setting.

Responsibilities

• Deliver personalized, accurate assistance and resolve member issues promptly.
• Communicate clearly in two languages to ensure understanding and trust.
• Promote member-focused products and services while adhering to organizational values.
• Stay current on financial products, policies, and procedures.
• Maintain organized, detailed member and account information.
• Provide proactive customer engagement in a dynamic, service-driven environment.

Skills

Bilingual

Customer service

Communication

Problem solving

Attention to detail

Job description

Provide exceptional service to members by supporting account inquiries, transactions, and general financial needs in both English and another language. Maintain strong product knowledge to guide members in managing and growing their financial portfolios.

Key Responsibilities

• Deliver personalized, accurate assistance and resolve member issues promptly
• Communicate clearly in two languages to ensure understanding and trust
• Promote member-focused products and services while adhering to organizational values
• Stay current on financial products, policies, and procedures
• Maintain organized, detailed member and account information
• Provide proactive customer engagement in a dynamic, service-driven environment

Qualifications & Skills

• Fluency in English and another language
• Strong customer service, communication, and problem-solving skills
• Ability to learn and apply product and policy knowledge
• Professional, member-centered approach and attention to detail
• Comfort working in a fast-paced, community-focused setting