Bilingual Customer Service Representative (Financial Services)

Bluegrass Stream; Phoenix (AZ); On-site; USD 34,000 - 52,000; Full time

Job summary

Bluegrass Stream LLC is seeking a Bilingual Customer Service Representative to support underbanked consumers with short-term credit solutions in a fast-paced finance/insurance environment.

The role focuses on handling calls, explaining financial products in English and Spanish, processing payments, and ensuring accurate records while maintaining strict privacy standards. Performance-driven and detail-oriented candidates will thrive.

Qualifications

• Strong bilingual communication skills (English/Spanish).
• Customer-focused problem solving and attention to detail.
• Solid understanding of financial products and payment processing (or ability to learn quickly).
• Comfort working in a fast-paced, goal-driven environment.
• Commitment to compliance, data privacy, and accurate recordkeeping.

Responsibilities

• Handle inbound and outbound customer calls.
• Explain loan and financial products in English and Spanish.
• Process payments and assist with account transactions.
• Resolve account questions with accuracy, empathy, and professionalism.
• Follow strict compliance and privacy requirements.
• Document interactions thoroughly and maintain quality standards.
• Meet established performance goals.

Skills

Bilingual English/Spanish

Customer-focused problem solving

Financial products knowledge

Attention to detail

Compliance and privacy

Job description

Bilingual Customer Service Representative to support underbanked consumers with short-term credit solutions in a fast-paced finance/insurance environment.

Key Duties

• Handle inbound and outbound customer calls
• Explain loan and financial products in English and Spanish
• Process payments and assist with account transactions
• Resolve account questions with accuracy, empathy, and professionalism
• Follow strict compliance and privacy requirements
• Document interactions thoroughly and maintain quality standards
• Meet established performance goals

Qualifications & Skills

• Strong bilingual communication skills (English/Spanish)
• Customer-focused problem solving and attention to detail
• Solid understanding of financial products and payment processing (or ability to learn quickly)
• Comfort working in a fast-paced, goal-driven environment
• Commitment to compliance, data privacy, and accurate recordkeeping