Bilingual Member Service Rep — Financial Wellness & Perks

Communication Federal Credit Union; Topeka (KS); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

New Hire Bonus

401(k) Match

Paid Time Off

Paid Holidays

Tuition Assistance

Dental, Vision, STD

Life Insurance

Flexible Spending Accounts

Job summary

Communication Federal Credit Union is hiring a Member Service Representative to deliver exceptional member experiences by processing teller transactions and cross-selling products. You will be the first contact for many member interactions and play a key role in meeting branch goals.

The ideal candidate thrives in a fast-paced, service-oriented environment, has strong interpersonal skills, and can accurately handle deposits, withdrawals, and loan payments while maintaining accuracy and courtesy.

Qualifications

• Minimum 1 year of experience in financial institution or retail customer sales/service environment.
• Prior cash-handling experience preferred.

Responsibilities

• Accurately process teller transactions, including deposits, withdrawals, and loan payments.
• Front line contact to build relationships with Communication Federal Credit Union members.
• Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.

Skills

Customer service

Interpersonal skills

Active listening

Transaction processing

Cross-selling

Multi-tasking

Education

High school diploma or GED

Job description

Communication Federal Credit Union is hiring a Member Service Representative to deliver exceptional member experiences by processing teller transactions and cross-selling products. You will be the first contact for many member interactions and play a key role in meeting branch goals.

The ideal candidate thrives in a fast-paced, service-oriented environment, has strong interpersonal skills, and can accurately handle deposits, withdrawals, and loan payments while maintaining accuracy and courtesy.