Member Services & Financial Solutions Specialist

Frontier Credit Union; Meridian (ID); On-site; USD 30,000 - 38,000; Full time

Job summary

Frontier Credit Union is seeking a Member Service Representative to greet members, answer questions, and process transactions in a friendly, professional manner. You will use product knowledge to assist with recommendations and resolve issues efficiently.

Bilingual English/Spanish is preferred, with a focus on accurate service and compliance with policies. You will work as part of a team to meet personal and organizational goals while delivering high-quality service and maintaining regulatory

Qualifications

• High school diploma or equivalent required; customer service experience preferred.
• Knowledge of credit union products and services; ability to cross-sell is a plus.
• Strong verbal and written communication; familiarity with PCs and standard software.

Responsibilities

• Greet and interact with members promptly and professionally.
• Identify member needs and provide expert knowledge on products and services.
• Cross-sell beneficial products and services to enhance members' financial success.
• Accurately and efficiently process financial transactions on request.

Skills

Customer service

Cross-selling

Communication

Bilingual

Teamwork

Education

High school diploma

Tools

PC skills

Job description

Frontier Credit Union is seeking a Member Service Representative to greet members, answer questions, and process transactions in a friendly, professional manner. You will use product knowledge to assist with recommendations and resolve issues efficiently.

Bilingual English/Spanish is preferred, with a focus on accurate service and compliance with policies. You will work as part of a team to meet personal and organizational goals while delivering high-quality service and maintaining regulatory