Bilingual Member Services Specialist

TSP talent; Waterloo (IA); Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

TSP talent is seeking an English-speaking professional capable of providing exceptional service to members in English and another language. The role focuses on assisting with account inquiries, transactions, and general financial needs while promoting products within a community-oriented environment.

Qualified candidates will demonstrate strong customer service, problem-solving, and attention to detail, with the ability to learn and apply product knowledge and policies in a fast-paced setting.

Formación

• Fluency in English and another language is required.
• Strong customer service and communication skills.
• Ability to learn and apply product and policy knowledge.
• Professional, member-centered approach and attention to detail.
• Comfort working in a fast-paced, community-focused setting.

Responsabilidades

• Deliver personalized, accurate assistance and resolve member issues promptly.
• Communicate clearly in two languages to ensure understanding and trust.
• Promote member-focused products and services while adhering to organizational values.
• Stay current on financial products, policies, and procedures.
• Maintain organized, detailed member and account information.
• Provide proactive customer engagement in a dynamic, service-driven environment.

Conocimientos

Bilingual

Customer service

Communication

Problem solving

Attention to detail

Descripción del empleo

TSP talent is seeking an English-speaking professional capable of providing exceptional service to members in English and another language. The role focuses on assisting with account inquiries, transactions, and general financial needs while promoting products within a community-oriented environment.

Qualified candidates will demonstrate strong customer service, problem-solving, and attention to detail, with the ability to learn and apply product knowledge and policies in a fast-paced setting.