Bilingual Member Service Representative

Communication Federal Credit Union; Topeka (KS); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

New Hire Bonus

Competitive Pay

Yearly incentives

Paid holidays

PTO 16 days

401(k) match

Medical plan

Dental and vision

Disability insurance

Life and AD&D

Long-term disability

FSAs

Tuition assistance

Employee perks and discounts

Job summary

Communication Federal Credit Union is seeking a Member Service Representative in Topeka, KS. You will deliver courteous teller service, process deposits and withdrawals, and cross-sell products aligned with members' financial needs.

This role starts with front-line member contact and works toward branch goals. Ideal candidates bring cash-handling experience, bilingual Spanish fluency, and a commitment to exceptional member experiences in a fast-paced environment.

Qualifications

• Bilingual Spanish fluency required.
• High school diploma or GED required.
• Minimum 1 year of experience in financial institution or retail customer sales/service environment required.
• Prior cash-handling experience preferred.

Responsibilities

• Accurately process teller transactions, including deposits, withdrawals, and loan payments.
• Front line contact to build relationships with Communications Federal Credit Union members.
• Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.

Skills

Interpersonal skills

Communication skills

Excellent listener

Customer service

Multitasking

Initiative

Education

High school diploma or GED

Job description

Communication Federal Credit Union has proudly served its' members since 1939. We're committed to local communities, providing financial education, and supporting local organizations to make a difference.

CFCU has been ranked in Top 5 Credit Unions in Oklahoma by Forbes for many years, and received Bauer Financial Report's prestigious "Five-Star" rating as 1 of the nation's most stable and best-performing credit unions for the past 35 years. Working at CFCU means working alongside a diverse group of financial professionals to create exceptional member experiences!

Our Benefits

• $1,000 New Hire Welcome Bonus after 90 days
• Competitive Pay with advancement opportunities
• Yearly Performance Incentive
• 11 Paid Holidays
• Paid Time Off (Starting at 16 days per year with Years of Service Increases
• 200% 401(k) Match up to 5%
• Medical Plans with a $5.00 Employee Only Per Pay Period Plan
• Dental, Vision, Short-Term Disability Insurance
• Hospital and Accident Indemnity Plans
• Employer paid Basic Life and AD&D Insurance
• Employer paid Long-Term Disability Insurance
• Flexible Spending Accounts- Medical and Dependent Care
• Tuition/ Educational Assistance
• Employee Perks and Discounts

At CFCU, we're passionate about the philosophy of "People Helping People" empowering our team to deliver on that promise. Our culture encourages trust, collaboration, and communication enabling our employees to have a meaningful impact on our organization and communities we serve.

POSITION SUMMARY

As a Member Service Representative, you will deliver exceptional member experiences by providing efficient and courteous service, processing accurate teller transactions. Cross-sell products/services in alignment with members' financial needs and CFCU strategic goals. First contact for most member interactions.

What You Will Do:

Accurately process teller transactions, including deposits, withdrawals, and loan payments.

Front line contact to build relationships with Communication Federal Credit Union members.

Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.

Required Work Schedule: rotating shifts, Mon-Fri earliest starts at 7:30am, latest ends 6pm; rotating Saturdays, 9am-12pm

Our Ideal Candidate:

• Bank Teller or experience at financial institution helpful.
• Collaborative teammate with excellent interpersonal and communication skills.
• Great listener with strong desire to help people.
• Ability to accurately process transactions and requests.
• Thrive handling multiple tasks in fast paced, service-oriented environment.
• Embrace new opportunities with strong initiative to accomplish tasks.

Education and Qualifications:

Bilingual - Spanish fluency required.

High school diploma or G.E.D. required

Minimum 1 year of experience in financial institution or retail customer sales/service environment required.

Prior cash-handling experience preferred.

Communication Federal Credit Union is an equal opportunity employer. We value and strive to provide a diverse workplace free of discrimination. We do not engage in unlawful employment based on gender, gender identity, race, sex, sexual orientation, age, disability, religion, or national origin. We make every effort to provide an environment where every employee feels respected and valued.