Bilingual Member Retention Specialist

Centene Corporation; New York (NY); Hybrid; USD 22,000 - 38,000; Full time

Job summary

Centene Corporation in New York, NY is seeking a Membership Specialist to assist with government program applications and recertification, ensuring timely processing and high retention. You will respond to inquiries, resolve issues, and guide members through the enrollment and recertification steps.

Responsibilities include researching program eligibility, maintaining member records, and coordinating with internal teams.

Qualifications

• High School Diploma required.
• Previous Customer Service experience.
• One to two years related experience required.
• Proficiency in Microsoft Office: Excel, Word, Access; Lotus Notes; Internet.
• Proficiency in one or more languages other than English.

Responsibilities

• Provide member resolution by researching, analyzing, and documenting inquiries regarding program eligibility; answer application and service questions regarding the programs and services to maintain and attract membership; conduct follow-up calls reminding members to return recertification applications, and request missing documentation if warranted
• Develop and maintain relationships with existing members by providing guidance and assistance through the recertification process; demonstrate passion for members by identifying unfulfilled needs and providing necessary education and assistance to promote the value and benefits offered by the Plan; modify delivery skills accordingly to overcome objections and retain members; identify solutions to issues and concerns
• Complete all required paperwork and documentation necessary to complete the application process; track and input actions taken during the recertification process to ensure all member accounts correctly reflect activities performed
• Input, update, and create member information on databases to maintain customer accounts; utilize computer systems to perform administrative functions
• Performs other duties as assigned
• Complies with all policies and standards

Skills

Customer service

Communication

Problem solving

Education

High School Diploma

Tools

Microsoft Office

Excel

Word

Access

Lotus Notes

Job description

Centene Corporation in New York, NY is seeking a Membership Specialist to assist with government program applications and recertification, ensuring timely processing and high retention. You will respond to inquiries, resolve issues, and guide members through the enrollment and recertification steps.

Responsibilities include researching program eligibility, maintaining member records, and coordinating with internal teams.