Retention Representative

Centene Corporation; New York (NY); Hybrid; USD 22,000 - 38,000; Full time

Job summary

Centene Corporation in New York, NY is seeking a Membership Specialist to assist with government program applications and recertification, ensuring timely processing and high retention. You will respond to inquiries, resolve issues, and guide members through the enrollment and recertification steps.

Responsibilities include researching program eligibility, maintaining member records, and coordinating with internal teams.

Qualifications

• High School Diploma required.
• Previous Customer Service experience.
• One to two years related experience required.
• Proficiency in Microsoft Office: Excel, Word, Access; Lotus Notes; Internet.
• Proficiency in one or more languages other than English.

Responsibilities

• Provide member resolution by researching, analyzing, and documenting inquiries regarding program eligibility; answer application and service questions regarding the programs and services to maintain and attract membership; conduct follow-up calls reminding members to return recertification applications, and request missing documentation if warranted
• Develop and maintain relationships with existing members by providing guidance and assistance through the recertification process; demonstrate passion for members by identifying unfulfilled needs and providing necessary education and assistance to promote the value and benefits offered by the Plan; modify delivery skills accordingly to overcome objections and retain members; identify solutions to issues and concerns
• Complete all required paperwork and documentation necessary to complete the application process; track and input actions taken during the recertification process to ensure all member accounts correctly reflect activities performed
• Input, update, and create member information on databases to maintain customer accounts; utilize computer systems to perform administrative functions
• Performs other duties as assigned
• Complies with all policies and standards

Skills

Customer service

Communication

Problem solving

Education

High School Diploma

Tools

Microsoft Office

Excel

Word

Access

Lotus Notes

Job description

Position Purpose:
Responsible for retaining current membership by assisting members with the completion and processing of Government health program applications; responds to all inquiries regarding the application process from both new and existing members and strives to meet daily production metrics designed to achieve higher membership retention.

Key Details: Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J -1, OPT, or CPT.

Must be able to work a schedule of Monday-Friday, 10:00am - 6:00pm EST. Fluency in Chinese, Spanish and Russian strongly preferred.

• Provide member resolution by researching, analyzing, and documenting inquiries regarding program eligibility; answer application and service questions regarding the programs and services to maintain and attract membership; conduct follow-up calls reminding members to return recertification applications, and request missing documentation if warranted
• Develop and maintain relationships with existing members by providing guidance and assistance through the recertification process; demonstrate passion for members by identifying unfulfilled needs and providing necessary education and assistance to promote the value and benefits offered by the Plan; modify delivery skills accordingly to overcome objections and retain members; identify solutions to issues and concerns
• Complete all required paperwork and documentation necessary to complete the application process; track and input actions taken during the recertification process to ensure all member accounts correctly reflect activities performed
• Input, update, and create member information on databases to maintain customer accounts; utilize computer systems to perform administrative functions
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: High School Diploma required. Previous Customer Service experience. One to two years related experience required. Proficiency in Microsoft Office: Excel, Word, Access; Lotus Notes; Internet. Proficiency in one or more languages other than English.

Pay Range: $15.87 - $27.25 per hour

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act