Retention Representative

Centene Management Company LLC; New York (NY); Hybrid; USD 22,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Flexible work schedules

Job summary

Centene Management Company LLC is seeking a Member Services Associate to support government health program applications, answer inquiries, and drive recertification processing to retain members.

You will research eligibility, conduct follow-ups, document actions, and maintain member records using MS Office, Lotus Notes, and the Internet. The role requires a high school diploma and 1–2 years in customer service, with multilingual abilities and a Monday–Friday EST schedule.

Qualifications

• High School Diploma required.
• Previous Customer Service experience.
• One to two years related experience required.
• Proficiency in Microsoft Office: Excel, Word, Access
• Lotus Notes
• Internet
• Proficiency in one or more languages other than English.

Responsibilities

• Provide member resolution by researching, analyzing, and documenting inquiries regarding program eligibility.
• answer application and service questions regarding the programs and services to maintain and attract membership.
• conduct follow-up calls reminding members to return recertification applications, and request missing documentation if warranted Develop and maintain relationships with existing members by providing guidance and assistance through the recertification process.
• demonstrate passion for members by identifying unfulfilled needs and providing necessary education and assistance to promote the value and benefits offered by the Plan.
• modify delivery skills accordingly to overcome objections and retain members.
• identify solutions to issues and concerns Complete all required paperwork and documentation necessary to complete the application process.
• track and input actions taken during the recertification process to ensure all member accounts correctly reflect activities performed.
• Input, update, and create member information on databases to maintain customer accounts; utilize computer systems to perform administrative functions.
• Performs other duties as assigned; Complies with all policies and standards

Skills

Customer service experience

Multilingual

Education

High School Diploma

Tools

Excel

Word

Access

Lotus Notes

Internet

Job description

Position Purpose

Responsible for retaining current membership by assisting members with the completion and processing of Government health program applications; responds to all inquiries regarding the application process from both new and existing members and strives to meet daily production metrics designed to achieve higher membership retention.

Key Details

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J -1, OPT, or CPT. Must be able to work a schedule of Monday-Friday, 10:00am - 6:00pm EST. Fluency in Chinese, Spanish and Russian strongly preferred.

Responsibilities

• Provide member resolution by researching, analyzing, and documenting inquiries regarding program eligibility;
• answer application and service questions regarding the programs and services to maintain and attract membership;
• conduct follow-up calls reminding members to return recertification applications, and request missing documentation if warranted Develop and maintain relationships with existing members by providing guidance and assistance through the recertification process;
• demonstrate passion for members by identifying unfulfilled needs and providing necessary education and assistance to promote the value and benefits offered by the Plan;
• modify delivery skills accordingly to overcome objections and retain members;
• identify solutions to issues and concerns Complete all required paperwork and documentation necessary to complete the application process;
• track and input actions taken during the recertification process to ensure all member accounts correctly reflect activities performed;
• Input, update, and create member information on databases to maintain customer accounts; utilize computer systems to perform administrative functions;
• Performs other duties as assigned;
• Complies with all policies and standards

Education & Experience

• High School Diploma required.
• Previous Customer Service experience.
• One to two years related experience required.
• Proficiency in Microsoft Office: Excel, Word, Access
• Lotus Notes
• Internet
• Proficiency in one or more languages other than English.

Pay Range

$15.87 - $27.25 per hour

Company Culture & Benefits

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

• competitive pay
• health insurance
• 401K and stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• a flexible approach to work with remote, hybrid, field or office work schedules

Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.

Total compensation may also include additional forms of incentives.

Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.

Should you need an accommodation, please email [e-mail].

Centene is committed to helping people live healthier lives. We provide access to high-quality healthcare, innovative programs and a wide range of health solutions that help families and individuals get well, stay well and be well.