Member Retention Specialist - Health Programs

Centene Management Company LLC; New York (NY); Hybrid; USD 22,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Flexible work schedules

Job summary

Centene Management Company LLC is seeking a Member Services Associate to support government health program applications, answer inquiries, and drive recertification processing to retain members.

You will research eligibility, conduct follow-ups, document actions, and maintain member records using MS Office, Lotus Notes, and the Internet. The role requires a high school diploma and 1–2 years in customer service, with multilingual abilities and a Monday–Friday EST schedule.

Qualifications

• High School Diploma required.
• Previous Customer Service experience.
• One to two years related experience required.
• Proficiency in Microsoft Office: Excel, Word, Access
• Lotus Notes
• Internet
• Proficiency in one or more languages other than English.

Responsibilities

• Provide member resolution by researching, analyzing, and documenting inquiries regarding program eligibility.
• answer application and service questions regarding the programs and services to maintain and attract membership.
• conduct follow-up calls reminding members to return recertification applications, and request missing documentation if warranted Develop and maintain relationships with existing members by providing guidance and assistance through the recertification process.
• demonstrate passion for members by identifying unfulfilled needs and providing necessary education and assistance to promote the value and benefits offered by the Plan.
• modify delivery skills accordingly to overcome objections and retain members.
• identify solutions to issues and concerns Complete all required paperwork and documentation necessary to complete the application process.
• track and input actions taken during the recertification process to ensure all member accounts correctly reflect activities performed.
• Input, update, and create member information on databases to maintain customer accounts; utilize computer systems to perform administrative functions.
• Performs other duties as assigned; Complies with all policies and standards

Skills

Customer service experience

Multilingual

Education

High School Diploma

Tools

Excel

Word

Access

Lotus Notes

Internet

Job description

Centene Management Company LLC is seeking a Member Services Associate to support government health program applications, answer inquiries, and drive recertification processing to retain members.

You will research eligibility, conduct follow-ups, document actions, and maintain member records using MS Office, Lotus Notes, and the Internet. The role requires a high school diploma and 1–2 years in customer service, with multilingual abilities and a Monday–Friday EST schedule.