Bilingual Member Support & Enrollment Specialist

Centene Corporation; City of Utica (NY); Vor Ort; USD 27.000 - 45.000; Vollzeit

Benefits dieser Stelle

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Remote/hybrid/office options

Zusammenfassung

Centene Corporation in Utica, NY seeks a customer-focused enrollment support professional to aid Fidelis and Wellcare members with Medicaid and Medicare enrollment. The role requires product knowledge, outreach, and strong communication to ensure member satisfaction and retention.

Ideal candidates have 1+ years in marketing, sales, or community relations, with healthcare experience preferred. Bilingual English/Spanish or Cantonese/Mandarin is welcome; NY license within 60 days is required.

Qualifikationen

• High school diploma or GED required; 1+ year marketing, sales or community relations experience.
• Healthcare experience with Medicare/Medicaid preferred; bilingual English/Spanish strongly preferred.
• License to practice as a Health Agent in NY within 60 days; valid driver's license required.

Aufgaben

• Identify prospective enrollees and determine eligibility for the Advantage Medicare product.
• Assist members in accessing health care, transportation, and other services as needed.
• Explain Fidelis and Wellcare programs and answer questions about enrollment.
• Document interactions in Salesforce and other systems accurately.
• Conduct outreach to educate members on Wellcare products and coordinate with departments.

Kenntnisse

Customer service

Sales experience

Community engagement

Bilingual (English/Spanish)

Spanish language

CRM experience

Ausbildung

High School Diploma or GED

Tools

Salesforce

CRM systems

Jobbeschreibung

Centene Corporation in Utica, NY seeks a customer-focused enrollment support professional to aid Fidelis and Wellcare members with Medicaid and Medicare enrollment. The role requires product knowledge, outreach, and strong communication to ensure member satisfaction and retention.

Ideal candidates have 1+ years in marketing, sales, or community relations, with healthcare experience preferred. Bilingual English/Spanish or Cantonese/Mandarin is welcome; NY license within 60 days is required.