Retention Representative

Fidelis Care - New York; New York (NY); Sur place; USD 22 000 - 39 000; Plein temps

Résumé du poste

Centene is seeking a dedicated member retention specialist to assist with government health program applications and recertifications. You will respond to inquiries, guide members through eligibility processes, and ensure timely submission of documents.

The role focuses on maintaining and growing membership, with a Monday–Friday daytime schedule (EST) and multilingual support as a valued skill. Centene emphasizes comprehensive benefits and diverse, inclusive workplaces.

Qualifications

• High School Diploma required; previous customer service experience preferred.
• Proficiency in Microsoft Office: Excel, Word, Access; Lotus Notes; Internet.
• Fluency in languages other than English is a plus.

Responsabilités

• Provide member resolution by researching, analyzing, and documenting inquiries regarding program eligibility; answer application and service questions to maintain and attract membership; conduct follow-up calls and request missing documentation.
• Develop and maintain relationships with existing members by guiding them through recertification; identify unfulfilled needs and educate on benefits; overcome objections to retain members.
• Complete all required paperwork and documentation for the application process; track actions and ensure accurate reflectance in member accounts.
• Input, update, and create member information on databases; perform administrative functions.

Connaissances

Customer service

Communication

Multilingual

Formation

High School Diploma

Outils

Microsoft Office

Excel

Word

Access

Lotus Notes

Internet

Description du poste

Position Purpose

Responsible for retaining current membership by assisting members with the completion and processing of Government health program applications; responds to all inquiries regarding the application process from both new and existing members and strives to meet daily production metrics designed to achieve higher membership retention.

Position Purpose

Responsible for retaining current membership by assisting members with the completion and processing of Government health program applications; responds to all inquiries regarding the application process from both new and existing members and strives to meet daily production metrics designed to achieve higher membership retention.

Key Details:

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J -1, OPT, or CPT.

Must be able to work a schedule of Monday-Friday, 10:00am - 6:00pm EST. Fluency in Chinese, Spanish and Russian strongly preferred.

• Provide member resolution by researching, analyzing, and documenting inquiries regarding program eligibility; answer application and service questions regarding the programs and services to maintain and attract membership; conduct follow-up calls reminding members to return recertification applications, and request missing documentation if warranted


• Develop and maintain relationships with existing members by providing guidance and assistance through the recertification process; demonstrate passion for members by identifying unfulfilled needs and providing necessary education and assistance to promote the value and benefits offered by the Plan; modify delivery skills accordingly to overcome objections and retain members; identify solutions to issues and concerns


• Complete all required paperwork and documentation necessary to complete the application process; track and input actions taken during the recertification process to ensure all member accounts correctly reflect activities performed


• Input, update, and create member information on databases to maintain customer accounts; utilize computer systems to perform administrative functions


• Performs other duties as assigned


• Complies with all policies and standards

Education/Experience

High School Diploma required. Previous Customer Service experience. One to two years related experience required. Proficiency in Microsoft Office: Excel, Word, Access; Lotus Notes; Internet. Proficiency in one or more languages other than English.

Pay Range: $15.87 - $27.25 per hour

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act