Bilingual Member Relations Specialist (Virtual)

Guardians Credit Union; West Palm Beach (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Guardians Credit Union seeks a Member Relations Specialist to handle inbound calls in the Virtual Services Center, answering member questions and cross-selling to deepen relationships. The role may float to other branches for coverage as needed to maintain service levels.

Fluency in Spanish is required, with strong communication skills and the ability to multitask and perform basic math for payments and adjustments. Knowledge of credit union products and data accuracy is essential.

Qualifications

• Spanish fluency required.
• Ability to multitask with efficiency and attention to detail.
• Ability to perform basic mathematical calculations for payments and adjustments.
• Strong written and verbal communication skills.

Responsibilities

• Provide prompt, accurate, and professional service to members.
• Answer questions and cross-sell to deepen member relationships.
• Manage calls in queue and assist as needed across branches.
• Process deposits, loans, and related account transactions.
• Support virtual service operations and documentation.
• Maintain accurate member information during interactions.

Skills

Spanish fluency

Multitasking

Basic math for payments

Strong communication

Education

High school diploma or GED

Job description

Guardians Credit Union seeks a Member Relations Specialist to handle inbound calls in the Virtual Services Center, answering member questions and cross-selling to deepen relationships. The role may float to other branches for coverage as needed to maintain service levels.

Fluency in Spanish is required, with strong communication skills and the ability to multitask and perform basic math for payments and adjustments. Knowledge of credit union products and data accuracy is essential.