Bilingual Member Support Specialist I

Advia Credit Union; Kalamazoo (MI); Hybrid; USD 22,000 - 27,000; Full time

Benefits offered by this job

Bilingual premium

Health insurance

401(k) with company match

Paid time off

Paid holidays

Tuition reimbursement

Free Telemedicine

Employee Assistance Program (EAP)

Job summary

Advia Credit Union is hiring a Member Contact Specialist to deliver exceptional member service. You will handle calls, answer questions, service accounts, and recommend products that meet members' financial needs.

You will speak with members and Advia teammates to ensure accurate, confidential, and efficient solutions. The role offers a bilingual premium and a hybrid work model, with Spanish language proficiency tested as part of the process.

Qualifications

• Willingness to learn and be coached.
• Strong communication skills (verbal and written).
• Ability to ask questions for clarification.
• Patience in member interactions.
• Customer service experience preferred (teachable).
• Team-centered mentality and helping others.

Responsibilities

• Provide outstanding service and support to members and Advia teammates; answer questions, service accounts, and recommend suitable products and services.
• Handle incoming calls and offer solutions that the caller needs, becoming the voice of Advia.
• Create an exceptional member experience through accuracy, confidentiality, and efficiency.

Skills

Communication skills

Patience

Customer service

Team player

Job description

Advia Credit Union is hiring a Member Contact Specialist to deliver exceptional member service. You will handle calls, answer questions, service accounts, and recommend products that meet members' financial needs.

You will speak with members and Advia teammates to ensure accurate, confidential, and efficient solutions. The role offers a bilingual premium and a hybrid work model, with Spanish language proficiency tested as part of the process.