Bilingual Virtual Services Specialist (Spanish)

R1cu; Dallas, Northern (TX, KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Resource One Credit Union in Dallas seeks a Virtual Services Specialist to deliver outstanding member service and build strong professional relationships. You will gather information to open new accounts, promote products and educate members on credit union policies to ensure timely resolution of inquiries.

The role requires assisting with account openings, card issues, transfers, and daily terminal operations, while maintaining privacy and accuracy in all records. Bilingual Spanish is required.

Qualifications

• 1+ years' Member Service Representative/Teller experience required.
• Bilingual Spanish required.

Responsibilities

• Assist members with opening new personal and business accounts, process changes to existing accounts, and provide onsite support for credit/debit card issues.
• Inform members of Credit Union services and policies including; eligibility for membership, types of available accounts, interest and dividend rates, payroll deduction options, and other related services and information.
• Verify and balance transactions and cash totals.
• Process wire transfers, IRA/CD deposits and withdrawals
• Open and close computer terminal accounts daily.
• Monitor deposit amounts and examine documents for endorsement and negotiability.
• Detect and resolve discrepancies promptly.
• Assist with loan processing and posting loan payments.
• Maintain privacy of member account information.
• Provide backup support and guidance to Representatives, Advisors and Agents as needed.

Skills

Member service experience

Bilingual Spanish

Education

High school diploma or equivalent

Job description

Resource One Credit Union in Dallas seeks a Virtual Services Specialist to deliver outstanding member service and build strong professional relationships. You will gather information to open new accounts, promote products and educate members on credit union policies to ensure timely resolution of inquiries.

The role requires assisting with account openings, card issues, transfers, and daily terminal operations, while maintaining privacy and accuracy in all records. Bilingual Spanish is required.